Refund Policy | Bike Moving

Bike Moving are committed to providing the highest level of customer satisfaction. We understand that there may be situations where a refund is necessary, and we strive to make the refund process as simple and transparent as possible. This policy outlines the conditions under which refunds are issued and the steps to initiate a refund request.

1. Eligibility for Refunds

Customers may be eligible for a full or partial refund under the following circumstances:

• Cancellation Before Service Commencement: If you cancel your booking before the scheduled pick-up, you may be eligible for a full refund, minus any administrative fees incurred in processing your booking.
• Service Delays: If there is a delay in our service that extends beyond a reasonable timeframe and is caused by our team, you may be eligible for a partial refund or a discount on your next service.
• Damage During Transport: In the unlikely event that your two-wheeler is damaged during transit due to our negligence, we will provide compensation based on the repair costs or the declared value of your vehicle, in addition to a refund for the transport service if applicable.
• Service Not Rendered: If, for any reason, we are unable to provide the service as booked and confirmed, a full refund will be issued.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Cancellations made after the service has commenced or after the vehicle has been picked up.
• Delays caused by factors beyond our control, such as traffic, weather conditions, government restrictions, or other force majeure events.
• Pre-existing damage to the vehicle that was not reported prior to the transport service.
• Failure to provide accurate information regarding pick-up or delivery locations, resulting in service disruptions.

3. Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer support team within 7 days of the incident or cancellation at +91 76910 46787 or via email at [email protected].
2. Provide the details of your booking, including the booking reference number, date of service, and the reason for your refund request.
3. Our team will review your request and respond within 3-5 business days with the outcome of your refund claim.

If your refund is approved, the amount will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider.

4. Additional Compensation

In cases where our service does not meet your expectations, we may offer additional compensation in the form of discounts or vouchers for future services. This will be decided on a case-by-case basis, and we aim to provide the best possible resolution for our valued customers.

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. By continuing to use our services after any amendments, you agree to the updated terms of this Refund Policy.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy or would like to initiate a refund request, please contact us:

• Phone: +91 76910 46787
• Email: [email protected]
• Address: New Palam Vihar, Phase 2, Sector 110, Gurugram, Haryana 122017

We appreciate your business and are committed to providing you with the best possible service and support.